Strategic Imperatives – Proud Sponsor of the ISPA Awards

8th June 2016

Strategic Imperatives, the leading provider of virtual network, BSS and OSS solutions to the channel is pleased to sponsor the Best Consumer Customer Service category at the upcoming ISPA Awards.

The 2016 Awards, which will be held in London on the 7th July are the 18th annual UK Internet Industry Awards. They are open to any company offering broadband, hosting, cloud and VoIP services, as well as resellers, CPE providers and those who have made the Internet a safer and more secure place for customers.

The ISPAs are independently judged by a panel of industry experts with technical testing carried out by Thinkbroadband, ensuring that only the top performing providers are shortlisted.

In the Best Consumer Customer Service category, the shortlisted finalists are: Ask4, Hyperoptic, Vodafone, Wessex Internet and Wifinity

Wail Sabbagh, MD, Strategic Imperatives said, “We’re proud to sponsor the ISPA Best Consumer Customer Service Award because we understand the true value of excellent customer service and we’re keen to encourage it throughout the channel. We at Strategic Imperatives take pride in offering the highest level of customer service ourselves and we want to recognise and reward those companies which also take it seriously and deliver the highest levels of assistance and benefits to their clients.”

The award is judged on companies’ case studies and examples of best practice in a range of scenarios including:

Speed of answering customer queries
Contract options
Handling of complaints
Speed of dispute resolution
Anti-abuse services
Corporate social responsibility credentials
Safety and security features and accessibility
How customer service differs from that of competitors
Innovation in billing and customer contact
Examples of ‘going the extra mile’

The winner will be announced in a ceremony at The Brewery, London on the 7th July.